Sales and Support Availability Notice

We will not be able to reply to your emails/calls in a timely manner. However, our warehouse staff will be operating as normal.

If you don’t receive a reply before then, we will respond to all outstanding emails by Dec 3, 2024 (or possibly a bit sooner).

• Email responses may take up to 5 days instead of the usual 2-12 hours. We apologize for the delay and appreciate your patience.
• Replies may be shorter than normal to help us keep up with emails during limited check-ins.
• Order processing will remain unaffected. Our warehouse staff will continue to prepare shipments within 15 minutes of orders placed during business hours. Your orders will go out on time, as is normal.
• No phone calls will be taken during this period. If you leave a message, we will call you back once we return.

Why the downtime? The owner, Aaron, who personally handles all email responses, will be traveling in Cambodia and will be completely off-grid for at least 10 days, with limited availability for the rest of the time. During occasional check-ins, he’ll aim to respond briefly to maximize the number of emails he can address.

Thank you for your understanding and patience. While we are passionate about Wing Chun and dedicated to our customers, we also believe in taking time to explore the world’s beauty. We encourage everyone to take a break from the daily hustle when they can! We’ll be thinking of our valued customers during this time and truly appreciate your patience while we catch up on emails.

Thank you so much for your support!