I received the wrong product.
If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product. Make sure the item is unopened. Opened DVD items may void your ability to return them as an anti-pirating measure.

We will usually require you to send the item back and once we receive it we will ship you the correct item. If the error is our fault we will cover shipping both ways.
How do I Return/Exchange an Item?
We strive to offer the best service possible, but we only accept returns in certain situations. In most cases an exchange is made instead of a return.

Return address: Please check the contact information here.
Request a Return:

Here are the guidelines for returns. Please read carefully:

• Generally speaking, we vary rarely get returns and thus are liberal with our policies in practice. We want you to be happy.
• If the return request raises red flags or seems to be part of a scheme a refund will be refused (or at least any shipping will be at the cost of the customer and only the product price will be refunded). We've noticed this is the case where a bunch of random people will all order something, then immediately return it. It's quite obviously a scheme as we almost never get returns and none of the customers are wing chun practioners, nor will they communicate with us.
• Items that are on sale and listed in any clearance/sale section are not eligible for return or exchange.
• All warranty/guarantee issues must be handled through manufacturer. This applies mostly to dummies, poles, swords, and other gear. See theManufacturers Disclaimer pagefor more information.
• All items returned that are not in the same condition as received, or after 30 days has passed, may be refused. International shipments have a 45 day window instead of 30.
• If a shipment has been sent to you and it is refused or returned to us then you will be issued a store credit minus shipping for the remainder.
• Shipping charges will not be refunded unless we are at fault and require you to send a product back to us.
• Any damaged product must be received by us before any credits or product reshipment.
• Any supplement or Dit-Da-Jow product cannot be returned as they are not allowed to be resold by us.
• All guaranteed products listed on the site with the special guarantee graphics may be excluded from the above stated rules.
• All returns must be issued an RMA number in advance; this will typically be your order number.
• We may ship replacements to you with USPS First Class or First Class International mail, despite the original order shipping method.