Help Index / FAQ

Digital Downloads
• General Information on Digital Downloads
• Support for Downloads

Shipping
• How much does shipping cost? Do you offer free Shipping?
• What are my shipping options?
• When will my order ship?

International Shipping
• Customs and Missing Packages
• Do you ship to US Military bases? (APO, FPO, etc)
• Do you ship to my country?

Order Tracking/Status
• How do I cancel an order or change my shipping address?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.

Returns/Exchanges
• Our returns and exchange information.

Pricing and Billing
• What are my payment choices?
• Do I have to pay sales tax?
• I need a copy of my receipt/invoice.
• When will my credit card be charged?

Placing an Order
• Can I place an order over the phone?
• Does Everything Wing Chun have a print catalog?
• Does Everything Wing Chun offer wholesale pricing?
• Why is my credit card being declined? What is my Billing Address?
• How do I buy/redeem a gift certificate?
• How do I use a coupon?

Disclaimers
• Important Legal Stuff Incorporated in Every Sale
• Shipping Disclaimer
• Typo Disclaimer
• Plain Language Disclaimer for Custom-Made, Drop-Shipped and/or 3rd Party Equipment